1. Information We Collect
1.1 Information You Provide Directly
- Contact Information: Name and email address when you subscribe to newsletters or contact us
- Account Data: Username, password, and profile information (when accounts are enabled)
- Communications: Messages, feedback, and support requests you send us
- User Submissions: Statistics corrections, player data, or community contributions
1.2 Information Collected Automatically
- Usage Data: Pages visited, time spent, click patterns, and navigation paths
- Device Information: Browser type, operating system, screen resolution, and language preferences
- Technical Data: IP address, device identifiers, and connection information
- Performance Metrics: Page load times, errors, and crash reports
1.3 Information from Third Parties
- Analytics Services: Data from Google Analytics or similar tools (when enabled)
- Social Login: Public profile data if you sign in with Google, Discord, or other providers
- Public Sources: Tournament results, player statistics, and team rosters from official sources
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Platform Operations
- Provide, maintain, and improve Ranktria's features and services
- Personalize your experience and remember your preferences
- Process transactions and manage your account
- Send service-related notifications and updates
2.2 Analytics & Improvements
- Understand how users interact with our platform
- Identify popular features and content
- Optimize performance and fix technical issues
- Develop new features based on user behavior
2.3 Communications
- Respond to your questions and support requests
- Send newsletters and feature announcements (with your consent)
- Notify you of important changes to our services or policies
2.4 Security & Compliance
- Detect and prevent fraud, abuse, or unauthorized access
- Enforce our Terms of Service and prevent scraping
- Comply with legal obligations and respond to lawful requests
- Protect user safety and platform integrity
3. Cookies & Tracking Technologies
What are Cookies? Cookies are small text files stored on your device that help us remember your preferences and understand how you use Ranktria.
3.1 Essential Cookies
- Required for platform functionality and security
- Remember your login session and preferences
- Cannot be disabled without affecting site functionality
3.2 Analytics Cookies
- Help us understand traffic patterns and user behavior
- Used by Google Analytics (when enabled)
- Can be disabled via browser settings or cookie preferences
3.3 Your Cookie Choices
- Most browsers allow you to block or delete cookies
- You can opt out of analytics cookies through our settings
- Note: Disabling cookies may limit platform functionality
4. How We Share Your Information
We do NOT sell your personal information. We may share limited data only in these circumstances:
4.1 Service Providers
- Hosting: Vercel, AWS, or similar cloud infrastructure providers
- Database: Supabase for secure data storage
- Analytics: Google Analytics for usage metrics
- Email: Mailgun or similar for newsletters and notifications
4.2 Legal Requirements
- Comply with court orders, subpoenas, or legal processes
- Respond to lawful government or law enforcement requests
- Enforce our Terms of Service or investigate violations
- Protect rights, property, or safety of Ranktria, users, or the public
4.3 Business Transfers
- If Ranktria is acquired, merged, or undergoes business restructuring, your information may be transferred to the new entity
4.4 Public Information
- Player profiles, team rosters, and tournament statistics are publicly visible
- User-submitted content may be displayed publicly on Ranktria
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: HTTPS/TLS for data transmission, encrypted database storage
- Access Controls: Limited employee access on a need-to-know basis
- Authentication: Secure password hashing and session management
- Monitoring: Regular security audits and intrusion detection
- Backups: Secure, encrypted backups with disaster recovery procedures
No Absolute Security: While we strive to protect your data, no transmission over the internet or electronic storage is 100% secure. Use strong passwords and notify us immediately of any suspected security breach.
6. Your Privacy Rights
You have the following rights regarding your personal information:
6.1 Access & Portability
- Request a copy of all personal data we hold about you
- Receive your data in a structured, machine-readable format
- Transfer your data to another service (data portability)
6.2 Correction & Updating
- Update or correct inaccurate personal information
- Request corrections to your player profile or statistics
6.3 Deletion
- Request deletion of your account and associated data
- Note: Some data may be retained for legal or operational purposes
- Public statistics and tournament records may remain anonymized
6.4 Opt-Out Rights
- Unsubscribe from marketing emails (link in every email)
- Disable analytics cookies through browser settings
- Object to certain data processing activities
6.5 Withdraw Consent
- Withdraw previously given consent for data processing
- Note: May limit access to certain features
How to Exercise Your Rights: Email contact@ranktria.com with your request. We will respond within 30 days.
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Active Accounts: Until you request deletion or 2 years of inactivity
- Newsletter Subscriptions: Until you unsubscribe
- Usage Data: 24 months for analytics purposes
- Tournament Records: Indefinitely for historical reference (anonymized after account deletion)
- Legal Compliance: As required by law (typically 7 years for financial records)
8. International Data Transfers
Data Location: Ranktria is operated from India. Your information may be stored and processed in India or other countries where our service providers operate.
Safeguards: When transferring data internationally, we ensure adequate protection through:
- Contracts with service providers that include data protection obligations
- Compliance with applicable data transfer frameworks
- Encryption and security measures during transfer
EU/EEA Users: While Ranktria is not primarily directed at EU residents, we respect GDPR principles. Your data may be transferred outside the EU, and you have rights under GDPR including the right to lodge a complaint with your supervisory authority.
9. Children's Privacy
Ranktria is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian: If you believe your child has provided us with personal information, contact us immediately at contact@ranktria.com and we will delete it.
Age Verification: By using Ranktria, you represent that you are at least 13 years old (or the age of digital consent in your jurisdiction).
10. Third-Party Links & Services
Ranktria may contain links to external websites, social media, or embed third-party content (e.g., YouTube videos, Twitter feeds).
- Not Responsible: We do not control and are not responsible for the privacy practices of third-party sites
- Read Their Policies: Review the privacy policies of any external sites you visit
- Data Collection: Third-party embeds may collect data about you independently
11. Do Not Track Signals
Some browsers include "Do Not Track" (DNT) features. Currently, there is no industry standard for how to respond to DNT signals. Ranktria does not currently respond to DNT browser signals, but you can control cookies through browser settings.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect, use, and share
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of "sale" of personal information (we do not sell data)
- Non-Discrimination: We will not discriminate against you for exercising your rights
To Exercise Rights: Email contact@ranktria.com with "California Privacy Request" in the subject line.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.
- Notification: Material changes will be posted prominently with a new "Last updated" date
- Email Notice: For significant changes, we may notify you via email
- Review Regularly: We encourage you to review this policy periodically
- Continued Use: Your continued use after changes constitutes acceptance
14. Contact Us
For questions, concerns, or requests regarding your privacy or this policy:
Contact: contact@ranktria.com
Address: Ranktria, New Delhi, India
Response Time: We aim to respond to all privacy-related inquiries within 30 days.